TYNECASTLE TICKET EXCHANGE

Ticket Exchange is the Club’s official online resale platform which gives Season Ticket Holders the ability to sell their designated seat at face value for any Premiership home fixture they are unable to attend.

If a Season Ticket holder sells their seat via Ticket Exchange they will receive 50% of the value as credit to their account. This credit can only be redeemed against next season’s Season Ticket. Please note that you will only receive credit if your seat is sold; if it is listed but remains unsold no credit will be added to your account. You will also have the option at the end of the season to waive or donate your credit, more details on this will be shared at renewal time. Any category of ticket can be listed, but all will be sold at Adult ticket prices on the Ticket Exchange Platform.

As soon as a match sells out we will turn on the Ticket Exchange functionality and make Season Ticket Holders aware across official club channels. Once Ticket Exchange is activated seats will continually become available across the stadium on Ticket Exchange right up until matchday with Season Ticket Holders able to list their seat up until four hours before kick-off. Tickets purchased via Ticket Exchange are strictly non-transferable and non-refundable. If at the end of the season your account has more credit than the value of your season ticket renewal the surplus credit will be forfeited and is non-refundable. No cash alternative is available.

Season Ticket Holders can list their seat for resale on Ticket Exchange by following these steps;

1. Login to your eTicketing account (by clicking here)
2. Click ‘My Account’ which will be in the top right-hand corner of your screen
3. Under ‘Ticketing’, choose ‘Manage Tickets’
4. Select the fixture that you are unable to attend
5. Select the seats you wish to list for resale from those available within your network
6. Click 'Sell Tickets' - you'll be notified by email if your ticket has been purchased

If a buyer is found and a sale is made, your Season Card will be disabled for the game whilst the buyer will be issued a match ticket.

Supporters can buy seats listed for resale on Ticket Exchange by following the below steps.

Please note - all seats listed on Ticket Exchange will have a red circle around them on our eTicketing stadium map.

1. Login to your eTicketing account (by clicking here)
2. Click on the fixture you would like to purchase a ticket for
3. Blocks which have seats available to buy will be highlighted in blue
4. Select an available seat (ones listed for resale will have a red circle around them) and add to your basket

5. Ticket exchange tickets can only be bought online and are not available to purchase directly via the Ticket Office

Supporters that purchase a ticket on Ticket Exchange will be sent a Print@Home ticket via email. A reminder that all tickets purchased via Ticket Exchange are strictly non-transferable and non-refundable.

Who is eligible to use the Ticket Exchange to sell their seat(s)?

All Season Ticket holders, with the exception of those who have hospitality season tickets, individual match ticket purchases can not be resold.

Is this service available over the telephone/via Email?

No unfortunately due to the number of exchanges that are likely to take place and the need for automation this is an online service only available
through the etickets website.

How do I view my Ticket Exchange account?

You can view your Ticket Exchange account entering your customer ref number & password into the etickets website. Under the Account History section select Ticket
Exchange and you view a full Ticket Exchange history.

How much will I be charged for the Service?

It is free for a seller to post their ticket on the Ticket Exchange. If your ticket is sold, you will receive 50% of the Adult value ticket price in your designated price category as account credit.

When will I receive the sum credited to my account for the matches I have sold my seat?

The balance on your account will be deducted from your season ticket renewal, please note you have the option to redeem all, some or none of the credit when purchasing your season ticket (online or in person at the Ticket Office) but the credit will be wiped once the season ticket renewal period ends if not redeemed.

I didn’t redeem my credit, can I carry it over to next season?

Credit balances are wiped once the Season Ticket renewal period has ended, any unclaimed funds will be retained by the club.

I have sold my seat through the Ticket Exchange service and now wish to attend the fixture that I have sold the ticket for, is there anything I can do?

Unfortunately not.

I have sold my seat for a game which has since been postponed, can I attend the rescheduled fixture using my season ticket?

Unfortunately, once your seat has been sold for a fixture this is final, should the game be rescheduled you will have to purchase a ticket via the exchange (subject to
availability) to attend.

When is the latest I can buy/sell a seat on Ticket Exchange?

The Ticket Exchange closes three hours prior to kick-off, after this time any unsold seats will remain valid for the match.

When can I put my seat up for sale?

You will be able to register your seat once all tickets have sold out for a fixture.

Is there a limit to how many times that I can post a seat in a season?

Subject to Ticket Exchange being ‘live' for a fixture, you can post as many times as you wish.

Email us! tickets@homplc.co.uk